About Corndel:
Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning.
Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture.

The role:
We are looking for experienced researcher to help us fully understand the needs, motivations, behaviours and pain points of both our learners and large enterprise clients, throughout their journeys with us. You will design and carry out research, and analyse the data collected to generate evidence-based recommendations to inform our products and learning experiences. You will work closely with cross-functional teams ensuring the research scope will inform key problem/opportunity areas. You will use various qualitative and quantitative methods, such as surveys, interviews, focus groups and usability testing to uncover user preferences in both the product design and improvement phases. You will make data and insight driven recommendations into the design, development and improvement of our entire range of products, putting the learner experience at the heart of what we do. You will effectively communicate recommendations using tools and techniques, such as personas, journey maps, and usability reports. Your work will help to ensure that the entire team is aligned around user needs and that the product exceeds the expectations of the target customer and consumer. You will do this by adopting a collaborative approach, developing strong relationships with stakeholders across the business.

Responsibilities include:

• Plan and design research to determine the needs, motivations, behaviours and pain points of both our learners and buyers
• Work collaboratively with internal stakeholders, such as Marketing and Business Development teams, to recruit users to participate in research
• Design, plan and conduct primary research , including interviews and focus groups to gather insights
• Use quantitative and qualitative methods to analyse data and provide actionable insights
• Test and validate product requirements, identify trends and establish priorities
• Map user journeys and create user personas to help better understand our target users and improve the learner experience
• Present findings and share research results with stakeholders across the business development and product teams
• Systematically scan and review the competitor landscape via desktop research to inform Product and Marketing
• Keep up to date with UX research best practices and ensure that these are followed

About You:

• You’re an enthusiastic self-starter – keen to help transform the way organisations develop their people
• You value inclusivity, being supportive and respectful of others
• You are open to change and take a collaborative approach to challenges
• You strive for excellence and have high expectations of yourself and others
• You operate with integrity, trust and professionalism and empower others to do so
• You are target driven and thrive under pressure
• You have high levels of ownership and accountability, proactively identifying and solving problems
• You have a strong desire to learn and improve

Experience and Skills:

Essential:

• Excellent knowledge and understanding of the complete range of research techniques needed to understand user behaviour
• 3-5 years of experience in a UX researcher role
• Skilled in data analysis to draw insights from data
• Excellent communication skills
• Demonstrable experience of working collaboratively to achieve results

Desirable:

• Experience in B2B
• Experience with complex buyer decisions involving multiple parties
• Experience working with large enterprise clients across both private and public sectors

Why join Corndel?

• We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve.
• We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.
• We're a leader in our field, with quality and excellence at the heart of what we do.
• We work together to positively change lives via high quality training content

As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.

As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.

If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.

Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including DBS Disclosure Check